Privacy Policy

1. Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact information (name, email address, phone number, mailing address)
• Company information (company name, job title, industry)
• Account information (username, password, profile preferences)
• Payment information (billing address, payment method details)
• Communication data (messages, support requests, feedback)

Technical Information

We automatically collect certain technical information when you use our services:

• IP address and geolocation data
• Browser type and version
• Operating system and device information
• Website usage data (pages visited, time spent, click patterns)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal information for the following purposes:

• Providing and improving our IT services and software solutions
• Processing payments and managing client accounts
• Communicating with you about projects, updates, and support
• Personalizing your experience with our services
• Analyzing usage patterns to improve our website and services
• Complying with legal obligations and protecting our rights
• Marketing our services (with your consent where required)

3. Legal Basis for Processing (GDPR)

For users in the European Union, we process your personal data based on:

• Contract Performance: To fulfill our service agreements with you
• Legitimate Interests: To improve our services and protect our business
• Legal Compliance: To meet regulatory and legal requirements
• Consent: For marketing communications and non-essential cookies

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in service delivery
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Legal Requirements: When required by law, court orders, or government requests
• Protection of Rights: To protect our rights, property, or safety, or that of others
• With Consent: When you have given explicit consent for specific sharing

5. Data Security

We implement comprehensive security measures to protect your personal information:

• End-to-end encryption for data transmission and storage
• Regular security audits and vulnerability assessments
• Access controls and employee training on data protection
• Secure cloud infrastructure with industry-standard certifications
• Incident response procedures for potential data breaches

6. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. Generally, we retain client data for 7 years after the end of our business relationship, and website analytics data for 2 years. Upon request or termination of services, we will securely delete your data according to our retention schedule.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Rectification: Correct any inaccurate or incomplete information
• Erasure: Request deletion of your personal data (right to be forgotten)
• Portability: Receive your data in a machine-readable format
• Restriction: Limit how we process your personal data
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Revoke consent for marketing communications

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for website functionality and security
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to deliver relevant advertisements
• Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences or our cookie consent tool.

9. International Data Transfers

As a global company, we may transfer your personal information to countries outside your jurisdiction. When we do so, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions, to protect your data according to applicable privacy laws.

10. Children&aposs Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes via email or a prominent notice on our website. The updated policy will be effective when posted.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: